| At Robert Laurence, our goal is to meet, even exceed, your expectations—every time you visit. To help us achieve this goal, we would appreciate your feedback about your experience with us. Just print this form, fill it out, and bring it with you to your next salon visit with us. In return, you'll receive an Aveda gift with our thanks. |
| How did you learn of Robert Laurence? |
| Was your recent visit your first time with us? Y N |
| Who provided your services? |
| What services did you receive? |
| Booking the appointment |
| Please give your impression of how you were treated on the phone: |
| Was it easy to make your appointment? Y N |
| Any comments: |
| Check-In/Check-Out |
| Was the check in process smooth & efficient? Y N |
| Were you offered a beverage? Y N |
| Did we overlook anything when we checked you in or checked you out? Y N |
| Any comments: |
| Service |
| Was your service provider's manner and appearance both appropriate and professional? Y N |
| Were you seen at your scheduled appointment time? Y N |
| Did you receive a relaxing scalp, neck and shoulder massage with your hair service? Y N |
| Were you informed about what your service provider was doing and what products they were using on your hair and skin? Y N |
| Were you offered a complimentary makeup touch-up? Y N |
| Any comments: |
| If you experienced a spa service, were you comfortable (temperature, lighting, music, etc)? Y N |
| Any comments: |
| Overall Impression: |
| Was the salon/spa clean? Y N |
| Was the music appropriate? Y N |
| Would you recommend us to a friend? Y N |
| What did you enjoy most about your visit? |
| What did you enjoy least about your visit? |
| Is there any way Robert Laurence could improve its service? |
| Optional |
| Name: |
| Phone: |
| Email: |
